Refund and Returns Policy

Effective Date: January 14, 2025

At Silksstore.click, we strive to ensure that every customer is completely satisfied with their purchase. If you are not happy with your order, we offer a clear and straightforward refund and return policy to address any concerns you may have.

1. Returns Eligibility
You can return most items within 30 days from the date of purchase. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in the original packaging with all tags and labels intact.
  • Items marked as “final sale” or “non-returnable” cannot be returned.

2. How to Return an Item
To return an item, follow these steps:

  • Step 1: Contact our customer service team at info@silksstore.click to initiate the return process.
  • Step 2: Provide your order number and the reason for your return.
  • Step 3: Once approved, you will receive a return authorization and instructions for shipping the item back.
  • Step 4: Carefully package the item, including the original receipt or proof of purchase, and ship it back to the address provided.

Please note, customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

3. Refunds
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or a replacement, depending on your preference.

5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability, and we will guide you through the process.

6. Non-Returnable Items
Certain products are non-returnable due to hygiene reasons. These include, but are not limited to:

  • Personalized or engraved items
  • Gift cards
  • Sale or clearance items

7. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card company. If the issue persists, please contact us at info@silksstore.click, and we will investigate the issue for you.

8. International Returns
For international customers, please note that you may be responsible for return shipping fees and customs duties. We recommend using a tracked shipping service to ensure the safe return of your item.

9. Changes to This Refund and Returns Policy
We reserve the right to update this Refund and Returns Policy as necessary. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

10. Contact Us
If you have any questions about our returns process or need assistance, please reach out to us at:

  • Email: info@silksstore.click
  • Phone: (708) 832-9406
  • Address: 677 Clyde Ave, Calumet City, Illinois (IL), 60409